Refund Policy

Last updated: October 26, 2026

1. Our 14-day money-back guarantee

We want you to give Potty Plan a real try. If it's not right for your family, you can get all of your money back within 14 days of your purchase. You don't have to explain why.

The guarantee covers every purchase you make from Potty Plan, including the main app and any add-ons (for example Dry Nights or the Potty Storybook). Each purchase has its own 14 days, counted from the day you bought it.

2. How to ask for a refund

Use whichever is easiest for you:

• Send us a message on Whop, where you bought Potty Plan, or
• Email support@pottyplan.com from the email address you used to buy.

A short note like "I'd like a refund" is enough. Please include the email address of your Whop account so we can find your purchase quickly.

3. What happens next

• We refund you within 14 days of your request, and usually much sooner.
• The money goes back to the payment method you used, through Whop. Depending on your bank or card provider, it can take a few business days to show up.
• You get back the full amount you paid, including any taxes charged at checkout. You don't pay anything for the refund.
• After the refund, your access to the refunded product ends. The plan, log and stickers you created stay on your phone, but you can no longer use the app's paid features.

4. Your legal right of withdrawal

If you live in the European Union or the United Kingdom, the law gives you the right to withdraw from an online purchase within 14 days without giving a reason. Our guarantee gives you at least the same: you can cancel and get a full refund within 14 days, even if you have already started using the app. You don't need a special form. Any clear message to us, as described above, is enough.

Nothing in this policy limits any other rights you have under the consumer laws of the country you live in.

5. After 14 days

After the 14 days, purchases are generally not refundable. If something went wrong, for example you were charged twice or the app doesn't work on your device, please contact us anyway. We'll always look at it fairly and fix it.

6. Please talk to us before your bank

If you're unhappy, please message us first instead of opening a dispute with your bank or card provider. A refund from us is faster for you, and it reaches you in full.